Refund policy
At Maison Milliani, we want you to feel confident about every purchase. If something isn’t quite right, we’re here to make the return process simple and stress-free.
30-Day Return Policy
You may return your item within 30 days of receiving your order. To be eligible, products must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team will guide you through the process.
Restocking Fee: $0 – we do not charge any restocking fees.
Return Policy Summary
- Return Period: 30 days from delivery
- Item Condition: Unused, in original condition with packaging, tags, and accessories
- Support: Assistance provided throughout the return process
- Restocking Fee: None
Return Shipping Costs
- Defective or Incorrect Items: No cost to you. This includes items that arrive damaged, faulty, or incorrect.
- Change of Mind: Return shipping costs are the customer’s responsibility. This includes cases where the item doesn’t fit or is no longer wanted. Original shipping fees are non-refundable.
How to Start a Return
- Contact Us: Email info@maisonmilliani.com with your order number and reason for return
- Prepare Your Package: Securely repack the item with all original tags, accessories, and packaging
- Ship Your Return: Follow the instructions provided in your return authorization email and send the item using the recommended shipping method
Refunds
- Inspection: All returned items are inspected upon arrival
- Processing: Once approved, your refund will be issued to your original payment method
- Timeline: Please allow up to 14 days for the refund to appear, depending on your bank or payment provider
Exchanges
If you need a different size or item, contact us at info@maisonmilliani.com, and we’ll assist you with a quick exchange.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly marked on the product page.
Need Help?
Visit our FAQ page or contact our customer support team anytime.