Frequently Asked Questions

1. How long will it take to receive my order?

• Handling time: 1–4 business days
• Transit time: 6–12 business days
• Estimated delivery time: 7–16 business days
  Tracking details are sent once your order ships.

2. Do you offer free shipping?
Yes, free shipping is available on all orders within the United States.

3. Where is Maison Milliani located?
Maison Milliani is operated by a UK-registered company and sells online to customers in the United States.

4. What if I receive a defective or incorrect product?
Contact us within 30 days of delivery. If the item is defective, damaged, or incorrect, we will arrange a replacement at no cost.

5. Can I cancel my order after it's placed?
Orders can be canceled within 24 hours of being placed. Contact support as soon as possible.

6. What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original condition. See the Return Policy page for full details.

7. When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Funds typically appear within 14 business days on the original payment method.

8. Do you offer any guarantees?
A 30-day guarantee is provided on all purchases.

9. How can I contact customer support?
Email:  info@maisonmilliani.com
Response time: within 24 hours (Monday–Friday). Weekend inquiries are handled the next business day.

10. Do you ship internationally?
No, shipping is currently available only within the United States.

11. Do you have a physical store?
No, Maison Milliani operates online only.

12. Can I place a bulk order?
Yes. Contact support for bulk order requests.

13. How do exchanges work?
Contact support to request an exchange and receive instructions.

14. How can I track my order?
Use the tracking link sent by email after your order is shipped or visit the Track Your Order page on the website.

CONTACT INFORMATION